Because our cakes and celebration bakes are made fresh to order and are perishable, they are different from standard retail goods — once collected, we are unfortunately not able to offer a refund simply for change of mind.
If there is a genuine problem with your order — for example a fault in the cake itself, or it doesn't match what was agreed — please contact us as soon as possible, ideally within 24 hours of collection, on 01482 643353 or hello@thecakeroom.co.uk. Please include photos where possible so we can look into it properly. We'll always aim to put things right, whether that's a replacement, a partial refund, or another solution depending on the situation.
If you believe you've been given incorrect allergen information, please contact us immediately so we can investigate. See our Allergy Information page for more on how we handle allergens.
If you need to cancel an order, please let us know as soon as possible. Deposits may not be refundable once work on a bespoke cake has begun — we'll always discuss this with you directly if a cancellation comes up.
If you're unhappy with any part of your experience with us, please get in touch directly so we can talk it through — we take feedback seriously and want the chance to put things right.
